Shop Confidently
FAQs about Our Return Policy, Refunds & Payments
From Click to Download
Orders and Shipping
Soccerwidow’s Shop offers a straightforward process for purchasing and downloading products. Simply browse our website and select the products you wish to purchase by adding them to your cart. Once you have added all the products you want to purchase, proceed to the checkout page where you will enter your payment information.
After your payment is processed, you will be forwarded to a download page where you can access your purchased products immediately. You will also receive an email with download links for the products you have purchased as a backup. Once downloaded, you can enjoy your new products!
Please note that all of our products are downloadable, meaning that there are no physical items to be shipped. If you have any questions or concerns about the purchasing or downloading process, please do not hesitate to contact us.
All of our products are downloadable, which means that as soon as your order is processed and payment is received (and the payment provider confirms that everything is in order), you will receive the download links. This process is usually instant.
The download time limit for our products is set to four weeks from the moment of purchase. This is to allow customers to cancel their order within the 28-day cancellation period with the right to a full refund as long as they have not downloaded the product.
If you have not downloaded your product and your four-week download window has expired, you can either apply for a refund or send an email to support[at]soccerwidow[dot]com to reactivate your download link.
However, if you have received your download link immediately but are seeing an ‘expired’ message when you try to download the product, this is usually a problem with your browser. Try clearing your cache and refreshing the screen by pressing the F5 button.
Please note that our grace period for reactivating download links is six months. If you have lost your original product or forgotten to download it, you can still request a reactivation within this grace period. After six months, a fee of £10 will be charged to trace your purchase and reactivate the download link.
If you have any further questions or concerns about reactivating download links, please do not hesitate to contact us.
Yes, it is safe to use your credit card on our site. Our site is powered by WooCommerce, a popular and reliable e-commerce platform that provides a secure payment processing system.
WooCommerce integrates with several payment gateways, including credit card processing, PayPal, and Stripe, among others. When a customer makes a payment on our site, their credit card information is encrypted and processed securely through the chosen payment gateway. The payment gateway then communicates with the customer’s bank to authorize the payment and complete the transaction.
WooCommerce also provides several security features, including SSL encryption and fraud detection, to ensure that transactions are secure and legitimate. In addition, WooCommerce is regularly updated to address any security vulnerabilities and improve its overall security posture.
We take the security of our customers’ information very seriously, and we do not store any payment information on our site. This further ensures the safety and security of our customers’ data.
Overall, our site provides a safe and secure payment processing system that meets industry standards for security and reliability. If you have any further questions or concerns about the security of our site or payment processing system, please do not hesitate to contact us.
No, we do not store any credit card information on file. When you make a payment on our site, your credit card information is processed securely through our payment gateway, and we do not have access to or store any of your payment information.
We take the security of our customers’ information very seriously and have implemented measures to ensure that your data is safe and secure. If you have any further questions or concerns about the security of your payment information or our site, please do not hesitate to contact us.
Buy with Peace of Mind
Returns and Exchanges
We strive to provide high-quality products that meet the needs of our customers, but due to the nature of downloadable digital content, we cannot accept returns or offer refunds for products that have been downloaded.
If you have not downloaded the product(s) you purchased, you have a cancellation period of 28 days and the right to a full refund. After this period, we cannot offer refunds due to the nature of digital content.
However, if you have made a genuine mistake and need a refund or exchange, please contact us and provide us with a detailed description of the issue you are experiencing. In most cases, we can offer an exchange for another product or provide a discount code for future purchases.
We understand that technical issues can arise, and we take all requests for returns and refunds seriously. Our team will work with you to resolve the issue to the best of our ability.
If you have any questions or concerns about our returns policy, please do not hesitate to contact us.
You can always remove items from your shopping cart before making payment if you change your mind about a purchase. Once payment is made, you will receive a download link for the product(s) you have purchased immediately.
If you have not downloaded the product(s), you have a cancellation period of 28 days and the right to a full refund. However, if you have already downloaded the product(s), we cannot offer returns or refunds due to the nature of digital content.
If you have made a genuine mistake and need a refund, please contact us and we will do our best to help. In most cases, we can offer an exchange for another product or provide a discount code for future purchases.
Please note that we take all requests for refunds seriously and will consider each case on an individual basis. If you have any questions or concerns about cancelling your order, please do not hesitate to contact us.
At Soccerwidow, we provide customer support primarily through the commentary functions on our main website. We have a large library of articles that address all kinds of strategy questions related to betting, statistics, and math. If you have a question or concern related to one of our articles, you can leave a comment, and we will typically reply within a few hours. You will receive our response in your inbox.
If you subscribe to an article that interests you, you will also receive notifications of questions and replies from other readers who have posted on the same article.
However, please note that we do not provide individual support for developing betting strategies or checking calculations. Our articles and resources are intended to provide educational material for customers to use at their own discretion.
If you have purchased a product from us and need customer support related to the purchase, such as changing a subscription or refunding a purchase, please contact us directly through our contact form or email us at support[at]soccerwidow[dot]com. Our customer support team will be happy to assist you with any issues or concerns you may have.
Please note that we take all customer support inquiries seriously and will do our best to resolve any issues as quickly and efficiently as possible. If you have any further questions or concerns about our customer support, please do not hesitate to contact us.
At Soccerwidow, we provide customer support primarily through the commentary functions on our main website.
If you have a question or concern related to the use of one of our products, we recommend leaving a comment on the relevant article, and we will typically reply within a few hours. You will receive our response directly in your inbox, so there’s no need for continuous checking.
Alternatively, you can also visit our Contact Us page for more information on how to reach out to us with any questions or concerns you may have.
We take all customer support inquiries seriously and strive to provide prompt and helpful responses to all questions. If you have any further questions or concerns about our customer support, please do not hesitate to contact us.
If you set up an account with us and realise that you entered an incorrect email address, you can simply go to the My Account page and change your email address to the correct one.
If you checked out as a guest and entered an incorrect email address, please contact us directly at support[at]soccerwidow[dot]com. We will do our best to assist you in updating your email address so that you can receive any relevant notifications or updates related to your purchase.
We understand that mistakes happen, and we are here to help you resolve any issues or concerns related to your purchase. If you have any further questions or concerns, please do not hesitate to contact us.
